Product designAI chatbot handoff: when and how to bring in a personOct 15, 2026A direct request, a failed repair or an out-of-scope topic calls for a person. How to hand off the chat so nobody has to repeat themselves.Blog
Product decisions, the numbers behind them and what changed in the funnel.
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Product designAI chatbot handoff: when and how to bring in a personOct 15, 2026A direct request, a failed repair or an out-of-scope topic calls for a person. How to hand off the chat so nobody has to repeat themselves.
Research and methodEvaluating AI output: one good answer is not enoughOct 15, 2026One good AI answer is an example. Evaluation needs representative inputs, repeated runs and a keep-or-drop call by task.
Research and methodRemote usability: moderated vs unmoderated testingOct 14, 2026In remote usability testing, a moderator brings depth. Without one, the study is cheaper and faster. Choice depends on prototype, task and needed data.
Code and architectureAI cost per conversation: model, timing and a monthly capOct 14, 2026AI cost per conversation drops with a model picked per task, cached context, off-peak pricing and a monthly cap that warns before it blocks.
Research and methodAffinity diagramming: turning research notes into themesOct 13, 2026Interview and test notes become themes when the team clusters them around a focus question, uses labels that say something and checks against the data.
Research and methodDiary studies: when UX research needs time, not a labOct 13, 2026Participants log use over days. It captures habits, journeys and change. Not a single-session usability test.